Connecting the Drive and Getting Started My Passport Ultra for Mac User Manual 6You could also try safe mode on the Mac, boot while holding shift. If you don’t have internet connectivity, please install WD Drive Utilities from the WD Software Offline Installers > For Mac folder. For Mac, open WD Discovery for Mac.dmg to install WD software to help modify drive settings.Check The State of WD External Hard Disk in Disk ManagementConnect the WD external hard drive to your computer via the USB cable. Designed for Mac and Time Machine.So how to fix these errors and make your WD Passport Ultra external hard drive show up on PC again? Follow through the tutorials below to get rid of this issue immediately. My Passport for Mac Portable Hard Drive Kit Components US Canada Europe with USB-C and USB-A devices, My Passport for Mac comes equipped to connect with todays latest technology.Don't worry.You can change or add a new drive letter so to make WD passport detectable and accessible again in Windows PC:Step 1. Add New Drive Letter to Make WD Passport External Hard Drive Showing UpApplies to: Fix WD passport external hard drive not showing up due to the drive letter confliction.If your WD displays as "New Volume" with no drive letter in Disk Management, it won't show up in File Explorer. Fix WD My Passport External Hard Drive Not Showing Up ErrorCheck the state of your not showing up or not detected WD My Passport Ultra external hard drive and refer to the right fix to make your drive work normally again.
Fix Corrupted File System/Bad SectorApplies to: Fix WD passport external hard drive not showing up due to file system error or bad sectors.If the system files are corrupted or the WD device contains bad sectors, Windows disk management may detect it as "*Others" or RAW. After this, restart your PC and check if you can visit the WD external hard drive in Windows File Explorer. Click "Add", set a new drive letter to assign to the WD external drive, and click "OK".If the WD drive has already been assigned with a letter, click "Change" to choose another letter for it. Right-click on WD drive which fails to show up and choose "Change Drive Letter and Paths.".Step 3. Plug WD My Passport Halfway-in-USBThis method is more like a temporary solution. If your files were missing, move to Part 3 and apply reliable data recovery software to bring back all your WD external hard drive data.Fix 3. As long as your Disk Management can detect it, you can apply this tool to fix the corrupted file system and bad sectors on WD hard drive.Follow to see how to fix corrupted system files and bad sectors on WD device:After this, you can check the drive. Try a Different USB Cable/Port or PCWhen your WD hard drive neither shows up in File Explorer nor Disk Management, you can try to change the USB cable, try another USB port, or a new PC to see if the drive can be read or not.Step 1. When you see your hard drive, push the USB completely into the USB port.It might be unreasonable, but quite a lot of people solved their problem with this trick. Wait for the WD hard drive to show up in File Explorer.Step 3. Plug the USB cable halfway through any one of your computer's USB ports.Step 2. Here's how to do it.Step 1. Setting Up Wd Passport Driver Via TheSo the best way is to update its driver via the following three paths:#1. Update WD External Device Driver & Reinstall BUS ControllersWhen the WD Passport drive is not working, it might be caused by the outdated device drivers. If the WD passport is not detected either on your current or the new PC, replace the WD drive with a new one.Fix 5. If the WD Passport drive shows up, it is the damaged USB hub that stops WD from showing up. Reconnect the WD drive via a new USB hub or to a new PC. The problem is with the USB cable.Step 2. Find and expand Disk Drivers, Portable Devices, Universal Serial USB Controllers, or Other devices.See if the WD external hard drive is shown as an "Unknown" device.Step 4. Right-click on the Windows icon and select "Device Manager".Step 3. Connect the problematic WD external hard drive to your PC.Step 2. Update WD Device Driver from Device Manager:Step 1. Right-click on the Windows icon and select "Device Manager".Step 2. And everything shall work fine with your WD My Passport Ultra drive.#2. Paste it into a browser and search for the correct device driver.Step 8. Find and download the correct WD device driver and install it on your PC.After this, restart your computer. Right-click the top Value and click "Copy".Step 7. Go to the Details tab, set Property to "Hardware Ids".Step 6. Send "Unknown" & Not Detected WD External Hard Disk for RepairIf your WD external hard drive displays as "Unknown" in disk management, the last thing you can try is to send the disk for repair. Restart the computer and Windows will automatically reinstall the USB controllers of your WD drive.After this, you shall be able to visit and access saved data on your WD Passport Ultra drive normally by then. Notice: If the WD external hard drive is still not showing up in both File Explorer and Disk Management after trying all these solutions, send your drive for repair as shown in Fix 3. Expand Universal Serial Bus controllers, right-click on USB controllers of the WD drive, and select "Uninstall device".Repeat to uninstall each USB controller one by one.Step 3. Right-click on the Windows icon and select "Device Manager".Step 2. So you can try to uninstall and reinstall USB controllers:Step 1. Select "Search automatically for updated driver software", wait for the process to complete.When the Universal USB Bus Controllers are outdated, it may also stop your WD passport from being detected or showing up. Does microsoft office for mac 2016 have custom dictionaryOpen and copy data from your WD hard drive to another storage device as a backup. Get Data Off WD External Hard DriveHere are two ways that you can fully get files from your WD external hard drive: Take the last guide in this part to fully protect your files and make the WD external hard drive viable for saving and editing data again. Within the Warranty: Send WD external disk back to its manufacturerPart 3. Get Data Off WD External Disk and Format It to Work AgainIf your WD hard drive shows up and you can access the disk again. Take steps to fix your not showing up WD external hard drive and make it work again without losing any data. These fixes also work to resolve the same issue on all brands of external hard drive, internal hard drive, USB, or SD card.Now, it's your turn. Make Your WD External Hard Drive Show Up and Work NowOn this page, we explained why is WD My Passport Ultra external hard drive not showing up on Windows PC and provided 6 practical fixes for you to follow and make the drive show up again.As a beginner, we suggest that you follow the whole guide one by one. Run EaseUS Data Recovery Wizard and choose the exact external drive where you lost data.After this, you can save the data back to your WD external hard drive again. Since you're going to recover data from an external hard drive, you need to correctly connect the drive to your Windows computer. Professional file recovery software can scan and bring back your files in 3 steps: External hard drive contains file system error, bad sectors, or virusFor a resolution, follow to External/Internal Hard Drive Is Not Showing Up in Windows 11/10/8/7. External hard drive has no drive letter External hard drive is doesn't contain a volume
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